Can you identify the people/users that visit a website?

I hate to be the bearer of bad news, but it is not possible to identify the people/users that have visited your website. I have been asked this several times and there is no software out there that can identify this for you. People/users must give you that information via a live chat, contact form, email sign up etc. for you to identify them. In fact, a software of this type would break several privacy laws and I am sure would cause uproar amongst consumer groups.

However, since you’re looking for something in that ballpark, you may be interested in the following products that provide similar-ish services.

 

Visitor Queue – Identify companies visiting your website

While you can’t identify who the end user was, our powerful lead generation software allows you to identify what companies are visiting your website. We also tell you what they did on your website, where they came from, contact information and who the key employees are (with emails and phone numbers). This information is available in our cloud-based dashboard or through integrations like Salesforce and Zapier.

 

CRM & Live Chat Software – Track Your Traffic

*Please note here the difference between tracking and identifying your traffic. 

Several CRM and live chat software give you the ability to track visitors that return to your website once you have already identified who they are. Often, you have previously identified these users because they provided their email address in a contact form on your website.

 

The following are a few software that can do this, that are worth looking into:

Live Chat

CRM

 

Google Analytics – Measure Your Traffic

Google Analytics is one of the most powerful website analytics software on the planet. While it doesn’t allow you to identify end users that have visited your website, you can measure the users on your website easily and in-depth. Identify what they did, where they came from, the devices they used etc. all within their platform. Oh ya, it’s also free!

 

While you may not be able to identify who the end users were on your website, these 3 software give you unprecedented marketing and sales information to help you grow your business.

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