There are several reasons you may want to identify your competitor’s clients. Some may include reaching out to them yourself, marketing, and other initiatives. Lucky for you, we are going to touch on 6 different ways you may be able to identify who your competitor’s customers are!
For the marketers that know about BuiltWith, I think most will agree – this tool is incredibly beneficial for identifying what technologies specific websites are utilizing. What some don’t know, is that if you’re looking for a list of all websites/companies that are using a specific software, you can perform that look up with a paid plan.
What’s scarier or potentially more exciting (depending on how you look at it), is that the export they provide has even more information about those companies and their employees (phone numbers, emails, positions etc.)!
Side note: LinkedIn Sales Navigator previously offered the same functionality but removed it in 2017 with no comment on why.
Side note 2: You can also use BuiltWith to figure out your competitor’s marketing/tech stack!
Siftery is a new product community that appears to take G2 Crowd and Capterra to another level. While you can leave reviews for different software like G2 Crowd and Captera, Siftery also tells you which other companies are using a particular software. However, it appears that the only way they gather this information is if the company uploads their client list. Further, you can only view 125 at a time.
3. User Groups
Sometimes your competitors will use Facebook or similar platforms to create user groups so that they can gather feedback, share updates, and so on. You can quickly do a bit of digging using Google to search for “<company name> user group” to see if your competitors have any out there. You can join from your personal profile, or a friend’s to stay undercover. Then, you can see the people who are in the group, as well as what they are saying about your competitor. Aside from identifying your competitor’s customers, you can use what they are saying about your competitor to your advantage. If one of their customers says something negative, make sure you are doing that well.
4. Trello Boards
Like the above, you may stumble upon public Trello boards your competitors have set up. I have seen multiple software companies use Trello boards to communicate their roadmap to their clients. On these boards, you can see a list of all users that have access to the board. Just be careful when you reach out to these customers, it can put a sour taste in their mouth if you do not appropriately contact them.
Review platforms like Google, G2Crowd, Facebook etc. give you access to a list of your competitor’s clients – provided they have left a review that is. Again, if customers consistently complain about something like poor customer service, ensure your customer service is amazing, and advertise it. Pray for bad ones as you may just be able to swoop in and save the day!
6. Social Media
Most social media platforms don’t allow you to see who outside of your circle has liked/followed a business page. This is likely to protect those users from being hounded by the competition. But, you can always do searches on these social media platforms to see who is tagging/mentioning your competitors in posts. I read an article at one point of someone that grew their entire SaaS company using Twitter search to find their competitor’s dissatisfied customers, and DMing them.
Like we said at the beginning of this article, you may be gathering this information for several reasons – that’s none of our business. Outlined above are simply just 6 different ways you may be able to identify your competitor’s customers.
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Like we mentioned before, when you identify your competitor’s customers can be tricky, but we understand why you would want to. When you are doing one of these tactics, or another one, ensure you are following privacy laws. In addition, keep in mind that when you reach out to these potential leads that you respect their privacy.